What data can our team see about fans?
View campaign activity and consent, with personal details and exports controlled by permission.
STUDIO brings fan activity into a shared record: purchases, listening, presale signups, hotel stays, chat activity, segments and consent, where those features are part of the campaign.
Personal details and masking
Admins can access personal details. Members need PII permission to see unmasked names, emails, phone numbers and addresses. Without it, names appear as initials, emails are partly hidden and phone numbers show their last four digits.
Activity remains visible on enabled pages
A member with Fans or Fan Chat access can still see spend, purchase history and message text while identity fields are masked. Admins should turn off those pages if that activity is outside the partner’s role.
Marketing permission
A purchase or chat join does not automatically grant marketing consent. Use the fan’s recorded channel permissions and unsubscribe status when communicating or transferring data to another tool.
Related help
How do dashboard roles and permissions work? →
How does marketing consent work for email and SMS? →
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