Fan Chat and Marketing
Reach fans through chat, email and SMS.
Who moderates STUDIO chat?
EVEN moderates chat with internal tools; dashboard actions depend on the user’s role and permissions.
Do fans need to download an app?
Why a STUDIO site installs from the browser instead of an app store, how fans sign in, what sits inside the site once modules are turned on, and how fans control texts and emails.
What does Fan Connect cost?
Email is free; SMS costs $0.01 per message for every STUDIO customer and territory.
Can we message fans by segment?
How you define an audience segment on a STUDIO campaign, what Smart Segments are, how a send reaches them, and how segments and fan data move into your own CRM.
What is Top Fans?
See fan engagement scores and rankings alongside purchase, listening and community activity.
Can the artist post updates and go live inside their STUDIO?
How the Feed, Content and Livestreams modules work on a STUDIO site, who decides stream access, what a fan needs to take part, and what you can change mid-campaign.
Is community chat free, or do fans have to buy something to join?
How fans get into community chat on an EVEN release, why entry stays open, how the room is moderated, what your team sees in the dashboard, and why the community keeps running between campaigns.
How do I keep fans engaged after release day?
Give fans a clear next reason to return.