Who moderates STUDIO chat?
EVEN moderates chat with internal tools; dashboard actions depend on the user’s role and permissions.
EVEN’s team moderates STUDIO chats using internal tools. Share campaign-specific community guidelines or escalation needs with your EVEN team during setup.
Dashboard access
Fan Chat includes searchable messages, sentiment, topic summaries and flagged messages. Members need Fan Chat page access to see it. Author identities remain masked unless PII permission is enabled; message text remains visible.
Moderation actions
Admins have full access. Members need the separate Chat moderation permission to ban or unban a fan. Giving someone access to the Fan Chat page does not automatically grant moderation actions.
Report an issue
Raise campaign issues in the shared thread with your EVEN team. Fans can email support@even.biz with the relevant details or a screenshot. Avoid sharing personal information publicly when reporting a concern.
Related help
How do dashboard roles and permissions work? →
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