Support & Partners
Find the right team for questions and changes.
What are EVEN’s support hours?
Fan support is available Monday through Saturday, 6 AM to 9 PM Eastern Time.
How do we escalate an issue during release week?
Use the shared campaign thread and include the impact, timing and evidence needed to act.
How do I reach the right team at EVEN?
Choose the route for a new STUDIO, an active campaign or a fan-support issue.
Who supports fans during a campaign?
EVEN handles fan support and coordinates the decisions required from your team or fulfillment partner.
How do I contact STUDIO support?
Send your question to the STUDIO team with the details they need.
What should I include in a technical support request?
Help the team understand and reproduce the problem.