What should I include in a technical support request?
Help the team understand and reproduce the problem.
Include the affected Studio URL, the action you were taking, what you expected and what happened instead. Add the device and browser you used, along with when the issue occurred.
If you have a screenshot or recording, share a link that the support team can access. Remove private information first. Submit the details through the support form using Technical issue.
1. Record what happened
Include the exact page URL, the action you took, what you expected and what happened instead. Copy any visible error message. Note when the issue occurred and whether it happens every time.
2. Add device details
Choose Technical issue in the support form. Include your device, operating system and browser, with versions if known. If you tested another browser or network, describe the result. Avoid repeating a purchase to troubleshoot a payment concern.
3. Share useful evidence
Link to a screenshot or short recording that the team can access. Remove private information. A useful example is: On this page, tapping Play shows this error in Safari on an iPhone; it started at this time.
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