What are EVEN’s support hours?
Fan support is available Monday through Saturday, 6 AM to 9 PM Eastern Time.
EVEN fan support is available Monday through Saturday, 6 AM to 9 PM ET. Fans can email support@even.biz about music access, orders, payments, chat, presales and hotel bookings.
Artist and partner support
For STUDIO team requests, use the contact form or studio@even.biz. For an active campaign, use the shared thread with your EVEN team so everyone involved can follow the issue.
Release-week coverage
Response targets and any additional coverage are determined by the agreement and campaign arrangements. Confirm the escalation contact before launch; the standard support hours are not a universal uptime or response-time guarantee.
Help us find the issue
Include the artist or campaign, affected URL and a clear description. Fans should include their receipt or order number when the issue concerns a purchase.
Related help
How do I contact STUDIO support? →
Still need a hand?
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