Who handles fulfillment and shipping?
Keep your existing fulfillment partner or discuss shipping arrangements with EVEN.
Your existing warehouse, merch partner or fulfillment team can stay in place. If you need EVEN to handle shipping, discuss the arrangement with your EVEN team. Responsibilities and costs follow the agreement for the campaign.
With Shopify
Shopify remains the source of truth for catalog and inventory. The app syncs hourly, and EVEN checkout checks stock live before completing a purchase. Decide whether EVEN orders decrement Shopify inventory; this is off by default.
Order access and actions
Members with Merch access can view orders, fulfillment status and Shopify sync status. Shopify sync permission is required to push or retry orders, repair addresses, edit the SKU map or change Shopify settings. Order exports require Merch export and PII permissions.
Returns and fan support
EVEN supports fan questions and coordinates with the partner. All physical returns require partner approval. Agree the return policy, shipping rates, territories and handling costs before launch.
Related help
How to connect Shopify to STUDIO →
How do dashboard roles and permissions work? →
Still need a hand?
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